How do prepaid support hours work?

Prepaid support hours are a simple, flexible alternative to a monthly managed plan. You purchase a block of hours in advance, and we deduct time from that balance as we complete work for you, until the hours are used up.

How it works, step by step

1. Buy a block of hours up front.
2. Call us when you need help — a problem to fix, a change to make, advice you need.
3. We do the work and deduct the time from your balance.
4. We flag when you're running low, so you can top up before you next need us.

Why businesses like it

• Admin-light — no per-job invoicing or approvals while you have hours available.
• Predictable spend — you've paid up front, so there's no bill-shock after a job.
• Simple visibility — you always know roughly how many hours remain.

Good to know

Prepaid hours are ideal for occasional, reactive help. If you find you're using them steadily month after month, that's usually a sign a managed plan would give you better value and proactive protection for a similar spend. Also worth noting: if you later move on, unused prepaid hours aren't refunded, so it's best to use your balance. To set up a block of prepaid hours, call (08) 9325 1196.