How does billing work for managed IT clients?

Managed IT clients are invoiced monthly for their agreed plan, so your cost is predictable and easy to budget — and you're not billed separately for each support call or ticket within scope. No watching the clock, no hesitating to call because you're worried about the bill.

What the monthly fee covers

Your fixed fee covers the ongoing work of keeping your IT running and protected:

• Proactive monitoring of your systems.
• Helpdesk support for your team.
• Security — MFA, endpoint protection, email filtering, patching.
• Managed backups.
• Ongoing management and advice.

Because it's all included, there's no per-incident invoicing to discourage your team from reaching out — which, sensibly, means small issues get reported and fixed before they become big ones.

What's quoted separately

To keep the monthly fee fair and predictable, genuinely out-of-scope work is quoted clearly before we proceed — never sprung on you afterwards:

• Major projects — a cloud migration, an office move, a server replacement.
• New hardware — laptops, servers, network gear.
• Third-party licences, such as Microsoft 365 per-user costs.

No surprises, ever

The whole point of the model is predictability. You know your monthly number, and anything beyond it is agreed with you in advance. For alternatives if a monthly plan isn't right for you, see ad-hoc and prepaid support, or call (08) 9325 1196.