What is included in a managed IT plan?

A managed IT plan is designed to cover everything needed to keep your technology running, secure and supported — for one predictable monthly fee, with no surprise bills for everyday support.

Typical inclusions

• Proactive monitoring of your systems around the clock, so issues are caught before they become outages.
• Helpdesk support for your team, with clear response targets.
• Security patching and updates for operating systems and applications.
• Microsoft 365 management — email, Teams, SharePoint, OneDrive and user administration.
• Endpoint security — MFA, EDR and email protection layered together.
• Managed, tested backups so you can always recover.
• Ongoing advice and technology planning — a provider who helps you plan, not just fix.

What's usually quoted separately

To keep the monthly fee predictable and fair, genuinely large one-off pieces of work sit outside the plan and are quoted clearly before they start:

• Major projects — a cloud migration, an office move, a server replacement.
• New hardware — laptops, servers, network equipment.
• Third-party software licences, such as Microsoft 365 per-user costs.

Tailored to your business

The exact inclusions depend on the tier you choose and the security level your business needs — a professional-services firm with compliance obligations needs more than a small office with simple requirements. We recommend the right fit after a free assessment, so you pay for what you need and nothing you don't. See our service tiers or call (08) 9325 1196.