Do you offer different service tiers?

Yes — we offer different levels of managed IT so you can match the plan to your needs and budget, rather than paying for things you don't need or missing things you do. Not every business needs the same depth of service, and our tiers reflect that.

Core support

Covers your day-to-day IT and essential security — proactive monitoring, helpdesk, patching, Microsoft 365 management, endpoint protection and managed backups. It's the solid foundation every business should have.

Higher tiers add depth

• Co-managed IT — working alongside your internal IT person or team to add capacity and specialist skills.
• Security-awareness training and phishing simulations — turning your staff into a line of defence.
• Advanced security and compliance — deeper Essential Eight uplift and support for cyber-insurance requirements.
• IT strategy and vCIO — regular reviews, a costed roadmap and board-ready reporting.

How we help you choose

Choosing a tier isn't about upselling — it's about matching the plan to your real risk and goals. A medical practice or law firm with compliance obligations needs more than a small office with straightforward requirements. After a free assessment we recommend the tier that fits your size, industry and risk, and you can move up smoothly as the business grows or your needs change. To find the right level for you, call (08) 9325 1196.