Why Choose IT Support Perth?
Perth businesses choose IT Support Perth (Computer Mechanics) because we're 100% Perth-based with no offshore helpdesk, we work on month-to-month contracts with no lock-in, our response times are written into the agreement (15 minutes for critical issues), and we've supported local businesses since 1997 — backed by a 4.9-star rating across more than 250 clients.
1997
Operating in Perth since
250+
Perth businesses supported
4.9★
Average client rating
15 min
Critical-issue response SLA
100%
Perth-based engineers
0
Lock-in contract years
What sets us apart
Measurable differences, not marketing claims — the reasons Perth businesses switch to us and stay.
Genuinely local — Perth-based, no offshore helpdesk
Every engineer who touches your systems is based in Perth and employed directly by us. When you call, you speak to someone who knows your business and operates in your timezone — not an overseas call centre reading from a script. After-hours emergencies are handled by Perth on-call engineers.
No lock-in contracts — month-to-month
All our managed IT agreements are month-to-month with a one-month notice period. We believe you should stay because the service is good, not because you're trapped. Most larger MSPs require 12–36 month contracts; we deliberately don't. It keeps us honest — we have to earn the fee every single month.
Response times in writing
Our SLA is contractual, not aspirational: 15 minutes for critical incidents (team offline, server down, suspected breach), 1 hour for high-priority issues, and 4 business hours for general requests. Most tickets resolve the same business day. You'll never wonder where your ticket sits.
Cybersecurity built in, not bolted on
Managed EDR, email security, MFA, dark-web monitoring and staff training are part of how we run IT — not an upsell after you've been breached. We help you meet cyber-insurance underwriting requirements and industry compliance (Privacy Act, Essential Eight, AHPRA, LPUL) as standard.
25+ years of Perth experience
Trading as Computer Mechanics since 1997 and now as IT Support Perth, we've supported Perth businesses through every major technology shift. That depth means we've usually solved your problem many times before — across law firms, accountants, healthcare, construction, manufacturing and more.
Proactive, not reactive
We prevent problems rather than just fixing them. 24/7 monitoring, automated patching and capacity planning mean most issues are resolved before your team even notices. Our clients typically see a 30% drop in IT incidents within the first year.
Why Choose Us — frequently asked
Honest answers to what Perth businesses ask when comparing managed IT providers.
See the difference for yourself
Book a free 30-minute IT assessment. We'll review your current setup and tell you honestly where you stand — no obligation, no sales pressure.