What happens if we suffer a ransomware attack or data breach?

Our focus is firmly on preventing incidents with layered security — but no honest provider can promise nothing will ever get through, so a calm, practised response is what limits the damage if the worst happens. Panic and improvisation are what turn an incident into a catastrophe.

What we do in an incident

1. Contain — immediately isolate affected systems to stop the attack spreading further across your network.
2. Assess — work out what happened and what was touched, preserving evidence for insurers and any reporting obligations.
3. Recover — restore from tested, immutable backups that ransomware can't encrypt or delete, bringing systems back cleanly.
4. Harden — close the gap that let it in, so the same attack can't succeed twice.

Why backups are the whole game

In a ransomware attack, the criminals' entire leverage rests on you having no clean way to recover. If you have tested, immutable, offsite backups, that leverage collapses — you restore and move on rather than negotiating with attackers. This is exactly why we place so much emphasis on backup and disaster recovery: it's the difference between a bad day and a business-ending event.

Prevention is still far cheaper than recovery

Even a well-handled incident costs time, money and stress. That's why the Essential Eight controls, MFA, email security and staff training matter so much — they stop the overwhelming majority of attacks before they start. We'd far rather prevent the incident, but if one occurs, we get you back to work. If you're worried about your resilience, call (08) 9325 1196 for a security assessment.