What do you need?
Are you happy with your IT support? We’re Computer Mechanics; one of Perth’s most experienced IT support companies. We service small and medium-sized businesses, usually companies with anywhere up to 150 users.
Monitoring and managing IT systems, and all of the manual and associated administrative tasks eat up considerable staff time and it’s often not the best use of their time.
If you already know what you want, just pick up the phone and talk to us; 9463 8603. If you’re not sure whether your current IT support arrangement is still the best solution, read on. The key questions are: do you want as-needed (ad-hoc) support, managed services or outsourcing? And what would those services look like, compared to what you already have?
As-needed support has an intuitive appeal but around 70% of IT time is spent monitoring and maintaining. That work can often be managed more cost…
No two companies are alike, and sometimes managed services are not the right solution. The advantage of managed services is knowing up-front the costs…
If you already have an IT support person or a team in place you might only need occasional attention. This works, for example, if you’re happy with your…
As-needed support has an intuitive appeal but around 70% of IT time is spent monitoring and maintaining. That work can often be managed more cost-effectively by a third party, either as a full-service arrangement or a hybrid arrangement with your existing people.
There are two cases where ad-hoc support doesn’t work:
- When you’re being over-serviced
- When you’re being under-serviced
Are you confident you’re at the right level of service? If not, you should compare your current operation with the managed services option. Because what managed services is about, is reliably delivering the services you need in your business, rather than basing it on your current resources and practices.
Business owners understand their business but they are not across the constantly changing efficiencies of running IT infrastructure. And often the people providing the current service are happy with the status quo. But when you look at this with an independent expert who asks you the right questions, you’ll get a new perspective.
You might discover that risk reduction is a critical service. You might decide that minimising downtime is critical, or freeing up staff to concentrate on core business or cost-predictability. And you start to structure things around required services, instead of adjusting everything to your current resources.
It’s that intelligent conversation about what level of service you require and what is important in your business that has this option be cost-effective and stress-reducing. What do I want my existing IT staff focusing on? For example, should they be spending time upgrading hardware or launching new apps that address business processes? Strategically, what do you want to keep in-house and what areas are ripe for cost-savings or specialist expertise?
The starting point is, how many users; how many devices? Then call Garry and he’ll work out the most sensible configuration and some fixed monthly costs. 9463 8603.
No two companies are alike, and sometimes managed services are not the right solution. The advantage of managed services is knowing up-front the costs of your IT support and it typically covers management and monitoring. However, there may be other aspects of your IT management that could be outsourced economically. Outsourcing is as flexible as the IT support company you’re working with.
If you work with us, we’ll get to understand the specific IT opportunities that exist for your operation. Working in partnership, we can put a tailored outsourcing solution together that fits your needs and makes the best use possible of your resources.
As-needed (ad-hoc) support
If you already have an IT support person or a team in place you might only need occasional attention. This works, for example, if you’re happy with your IT person/team but they are unable to turn things around as quickly as you like. It may be relevant if you have a one-off requirement, like moving offices, merging operations or an audit of your current software or processes. In that case we’d talk to your current people and work out what’s sensible.
We can review your operations and make suggestions about remote or on-site maintenance, disaster recovery, managing your hardware and software inventory, talking to vendors on your behalf, etc.
Remote IT support
For time-sensitive issues like an eCommerce site going down or your email or payment server failing, travel time imposes an unacceptable cost. When speed is of the essence, remote IT support makes sense.
Once software is installed on your system, we can remotely dial in, minimise downtime and get the problem fixed, sometimes within the hour.
Every support session is encrypted with the latest security technology. You have a full view of what we are doing, and can terminate a session at any time.
Our Office 365 packages provide a wonderful set of tools for small and medium businesses. You get all the latest Microsoft Office programs, massive email accounts and an unbelievable amount of online storage space. There are substantial IT efficiency benefits in moving from conventional management of software to cloud-based. We recommend you at least consider this and run the numbers with us.
We call our solution Small Cloud. Here’s the video and the Small Cloud web site.